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Overview
Refund Policy for Reptile Traders:
At Reptile Traders, we strive to provide the best experience for our customers when it comes to purchasing exotic reptiles online. We understand that sometimes circumstances may arise that require a refund or return. Please read our refund policy carefully to understand the guidelines and procedures.
- Eligibility for Refunds:
- Refunds are only applicable for products purchased directly from our website, reptiletraders.com. We cannot process refunds for products purchased from third-party sellers or other platforms.
- To be eligible for a refund, you must provide proof of purchase, such as the order number or invoice.
- Refund Requests:
- If you wish to request a refund, please contact our customer service team within 14 days of receiving your order. You can reach us through our contact page on the website or by email at refunds@reptiletraders.com.
- In your refund request, please provide detailed information about the product, the reason for the refund, and any supporting evidence, such as photographs or videos, if applicable.
- Accepted Refund Situations:
- Damaged or Defective Products: If you receive a product that is damaged or defective, we will gladly offer a refund or replacement. Please provide clear evidence of the issue.
- Incorrect Product: In case you receive the wrong product, we will arrange a refund or exchange. Please provide details and supporting evidence.
- Non-Delivery: If your order does not arrive within the specified delivery timeframe, we will investigate the issue and offer a refund if necessary. Please allow a reasonable amount of time for the investigation.
- Refund Process:
- Once we receive your refund request and review the provided information, we will notify you of the approval or rejection of your refund.
- If your refund is approved, we will initiate a refund to your original payment method within a reasonable timeframe.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
- Non-Refundable Items:
- Live Animals: Due to the nature of live animals, we cannot offer refunds for them. However, if there are any issues with the health or condition of the animal upon arrival, please contact us immediately for assistance.
- Shipping Costs:
- Shipping costs are non-refundable, except in cases where the refund is due to an error on our part or a defective product.
- Contact Us:
- If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team. We are here to assist you and provide further clarification.
Please remember to familiarize yourself with our refund policy before making a purchase. We are committed to ensuring your satisfaction and will do our best to address any issues that may arise. Thank you for choosing Reptile Traders as your trusted source for exotic reptiles.